PONDPWIN™ / CUSTOMER SUPPORT
Contact Us.
For questions about a product, an order, delivery, or a return request, contact pondpwin™ customer support.
01 / EMAIL
Customer support
Email us at service@pondpwin.com. Include your order number for order-related questions so we can identify the purchase.
02 / ORDER HELP
Help us locate your order
When contacting us about an order, use the email address entered at checkout and include your order number if available. For product questions, include the product name or link and the detail you would like us to check.
03 / RESPONSE
What to expect
We review messages in the order received and will reply using the email address you provide. Response timing can vary during weekends, holidays, or busy periods.
04 / BUSINESS DETAILS
Company information
pondpwin™ is operated by Hefei Rongyi Technical Service Co., Ltd.. Our business address is Unit 2705, Building 14, Tianjun Garden, No. 1599 Xiyou Road, Bijiashan Subdistrict, Shushan District, Hefei City, Anhui Province.
Business information / pondpwin™
Business Information
pondpwin™ is owned and operated by Hefei Rongyi Technical Service Co., Ltd..