PONDPWIN™ / RETURNS & REFUNDS
Return & Refund Policy.
How to contact pondpwin™ about a return, an item concern, or a refund request.
01 / CONTACT US
Start a return request
Before sending an item back, email service@pondpwin.com with your order number, the item you are contacting us about, and the reason for your request. Please wait for return instructions before mailing anything.
02 / ELIGIBILITY
Reviewing your request
Return eligibility, any request window, item condition requirements, exclusions, and return shipping arrangements are determined by the return terms shown on the store at the time of purchase and applicable consumer law. Contact us promptly so we can review the order and applicable terms.
03 / ITEM CONCERNS
Incorrect, damaged, or defective items
If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible. Include your order number and a clear description; photographs can help us understand the issue. We will review the information and explain the next steps.
04 / REFUND REVIEW
How refunds are handled
If a refund is approved, it will generally be issued to the original payment method, subject to payment provider processing. The time it takes to appear can depend on your bank or payment service. Any applicable refund amount and shipping charges will be explained during review.
05 / EXCHANGES
Requesting a different size or style
Contact customer support before returning an item to ask whether an exchange or another option is available. Product availability can change, so an exchange cannot be promised until confirmed.
06 / CONTACT
Need help with a request?
Email service@pondpwin.com and include your order number. Statutory rights that apply to your purchase are not affected by this policy.
Business information / pondpwin™
Business Information
pondpwin™ is owned and operated by Hefei Rongyi Technical Service Co., Ltd..